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Cummins Inc. Warranty Claims Specialist, ECJV China 伊顿康明斯-索赔管理专员 in Wuxi, China

Warranty Claims Specialist, ECJV China 伊顿康明斯-索赔管理专员


  • Provide daily warranty support for Distributor service operations.

  • Provide assistance on less complex warranty inquiries.

  • Assists in claim creation process to reduce warranty variance including auditing and completing open claims; reviewing claim acknowledgments; reviewing aging claims.

  • Assist in distributing updated warranty information through channel.

  • Assist with warranty compliance audits. Assist with actions to address audit findings.



  • Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

  • Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

  • Ensures accountability - Holding self and others accountable to meet commitments.

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

  • Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

  • Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

  • Data Analytics - Interprets information relying on knowledge of business or functional frameworks, and leverages analytical problem-solving tools to draw conclusions and communicate meaningful patterns that drive business insights; assesses quality of data as an initial step of the analysis.

Education, Licenses, Certifications

  • College degree or equivalent experience required

  • This position may require licensing for compliance with export controls or sanctions regulations.


  • Intermediate level of relevant work experience required.


Primary Location China-Jiangsu-Wuxi-China, Wuxi, Wuxi Holset Engineering Company

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jan 26, 2021, 11:10:06 PM

Unposting Date Ongoing

Req ID: 2100006P