Cummins Inc. Warranty Claims Specialist, ECJV China 伊顿康明斯-索赔管理专员 in Wuxi, China
Warranty Claims Specialist, ECJV China 伊顿康明斯-索赔管理专员
Provide daily warranty support for Distributor service operations.
Provide assistance on less complex warranty inquiries.
Assists in claim creation process to reduce warranty variance including auditing and completing open claims; reviewing claim acknowledgments; reviewing aging claims.
Assist in distributing updated warranty information through channel.
Assist with warranty compliance audits. Assist with actions to address audit findings.
Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Ensures accountability - Holding self and others accountable to meet commitments.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Data Analytics - Interprets information relying on knowledge of business or functional frameworks, and leverages analytical problem-solving tools to draw conclusions and communicate meaningful patterns that drive business insights; assesses quality of data as an initial step of the analysis.
Education, Licenses, Certifications
College degree or equivalent experience required
This position may require licensing for compliance with export controls or sanctions regulations.
- Intermediate level of relevant work experience required.
Primary Location China-Jiangsu-Wuxi-China, Wuxi, Wuxi Holset Engineering Company
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Jan 26, 2021, 11:10:06 PM
Unposting Date Ongoing
Req ID: 2100006P