Cummins Inc. Customer Quality Manager, ECJV客户质量经理-伊顿康明斯 in Wuxi, China
Customer Quality Manager, ECJV客户质量经理-伊顿康明斯
The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.
Develops understanding of customer expectations and requirements for quality.
Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.
Works to implement and close action plans for customer quality issues including product, supply chain, or process related.
Uses Customer Centric metrics to prioritize customer quality issues.
Maintains external relationships and supports developing key quality communications, in some cases communicates externally.
Contributes to process improvement efforts and may lead portions of workflows or processes.
Leads the setting up and maintaining of Quality Management System (IATF16949) in ECJV.
Promote the use of the standard Cummins Quality Management Systems (CQMS), serving as a liaison with CTT Quality for implementation and super user in ECJV.
Education, Licenses, Certifications
Bachelor’s degree or equivalent experience required Certified Green Belt preferred (Can be General, PPS, or 6S stats).
This position may require licensing for compliance with export controls or sanctions regulations.
- Intermediate level of experience required (3-5 years)
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Quality System Management - Guides in the practice and application of quality system standards required by international certification bodies, industry specific regulatory authorities and customer’s contractually specified requirements.
Primary Location China-Jiangsu-Wuxi-China, Wuxi, Wuxi Holset Engineering Company
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Jan 19, 2021, 10:20:11 PM
Unposting Date Ongoing
Req ID: 2100006R