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Cummins Inc. CPS Manager 现有产品服务经理 in Wuxi, China

CPS Manager 现有产品服务经理

Description

Supervises the technical support team. Handles complex escalated and unresolved support issues. Trains technical support specialists.

Provides day-to-day supervision of the technial support team; responsible for the daily operations.

Supervises, trains, sets individual expectations to meet department measures, and monitors and provides regular feedback to direct reports.

Reviews reports and analysis for operational improvements.

Resolves escalation of complex support requests.

Works with the technical support manager on identifying process improvements and departmental capability.

Provides customer follow up to ensure customer needs are met.

Engages with the distribution channel and cross functionally to build collaborative relations.

Recruits, staffs and schedules team members.

Leads projects or provides resources to support process improvement projects.

Mentors and coaches technicians in the region to improve capability.

Qualifications

Skills

Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Organizational savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Drives results - Consistently achieving results, even under tough circumstances.

Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Education, Licenses, Certifications

College or technical trade school or equivalent degree, or equivalent experience, required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Intermediate level of relevant work experience required. Team leadership experience preferred.

Job SERVICE

Primary Location China-Jiangsu-Wuxi-China, Wuxi, Wuxi Holset Engineering Company

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 12, 2021, 3:39:24 AM

Unposting Date Ongoing

Req ID: 210001NR

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