Cummins Inc. CBS IT Engineer - CBS IT 工程师 in Wuhan, China

CBS IT Engineer - CBS IT 工程师

Description

Job Summary:

Provides onsite infrastructure operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.

Key Responsibilities:

  • Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.

  • Facilitates new employee technology setup, including computer setup and delivery and system access.

  • Resolves issues and performs authorized changes and upgrades to existing systems.

  • Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.

  • Performs root-cause analysis to identify issues.

Qualifications

  • System Change Management - Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.

  • Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.

  • IT Operational Support - Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.

  • Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.

  • Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.

  • Access Management - Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.

  • Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.

  • Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.

  • Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

  • Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

  • Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

  • Organizational savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

Location:

Beijing, P.R.China

Education, Licenses, Certifications:

College, university, or equivalent degree in Information Technology, Business or a related subject preferred.

Experience:

Significant relevant experience required. 3-5 years of experience.

Skills and professional experience on MES system support are preferred.

Language:

Basic ability in read and written English.

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location China-Hubei-Wuhan-China, Wuhan, CBS Office

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Nov 12, 2018, 2:13:11 AM

Unposting Date Ongoing

Req ID: 180005JN