Cummins Inc. Warranty Claim Associate 索赔分析员 in Shanghai, China
Warranty Claim Associate 索赔分析员
Provides support for warranty operations.
Process warranty related information in appropriate databases under limited supervision.
Respond to request in a timely manner, performing due diligence checks prior to updates.
Communicate with stakeholders to gather information in order to properly process requests
Ensures accountability - Holding self and others accountable to meet commitments.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Education, Licenses, Certifications
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
- Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Primary Location China-Shanghai-Shanghai-China, Shanghai, Cummins Filtration China
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jul 21, 2021, 3:45:05 PM
Unposting Date Ongoing
Req ID: 210003WJ