Cummins China Jobs

Job Information

Cummins Inc. 2020 Campus Hire Apprentice 项目- 学徒 in Chengdu, China

2020 Campus Hire Apprentice 项目- 学徒

Description

  • Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.

  • Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.

  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.

  • Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

  • Escalates unresolved issues to product specialists or supervisor.

  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.

  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

  • Identifies additional sales and service opportunities with customer.

  • Completes training in line with skill and business requirements.

  • Maintains service vehicle and tools for cleanliness and proper operation.

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Skill Level A

Level II Technician plus:

  • Ability to train Service Personnel to develop their diagnostic skills

  • Able to identify opportunities for work process improvements and recommend appropriate action

  • Able to develop and maintain productive working relationships

  • Ability to prepare reports providing feedback on service interventions

  • Able to understand and follow the Technical Support Request ((TSR) process

Skill Level B

Skill Level A plus:

  • Ability to identify and resolve engine system failures relating to and impacted by component failure

  • Ability to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues

  • Can resolve complex technical problems

Education, Licenses, Certifications

  • Apprentice Trained Engine Technician (Preferred)

  • Vocational diploma from relevant technical institution

  • Locally valid driving permit

Experience

  • Significant field service work experience

  • Expert level knowledge of and/or experience with engine products

  • Customer service experience

  • Experience providing technical advice and coaching to more junior technicians (preferred)

  • He will be responsible for providing technical support base on end user's requirement and arranging training to the driver, including self-service training and providing fleet operation optimization programs. He also coordinates internal team of CDDB and X-Functions and Jvs to provide better service to customer, to help cost saving and benefit increasing for Fleet. increasing customer trust in Cummins products, aiming to enhance the market share.

  • 在此岗位,他将负责根据客户需求为集团客户车辆提供技术支持,驾驶员培训,自服务培训以及车队运营优化方案,协调CDDB内部资源、Functions和Jvs TSM资源,为客户降低运营成本,提升客户运营收益,从而增加集团客户对康明斯产品的粘性,促进康机渗透率提升。懂整车构造,懂卡车,有丰富的整车构造理论知识。

Job SERVICE

Primary Location China-Sichuan-Chengdu-China, Chengdu, CCICL Branch

Job Type Shop

Recruitment Job Type Technician

Job Posting Aug 26, 2019, 9:55:04 PM

Unposting Date Ongoing

Req ID: 190003RJ

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