Cummins Inc. VPI Service Manager-服务工程经理 in Beijing, China

VPI Service Manager-服务工程经理


Leads the day-to-day operations of a team of service engineers to identify, define, and prioritize product issues and to implement solutions. Develops improvements for both product and support processes, and resolves complex service issues. Provides coaching and mentoring to less experienced engineers.

Leads a team of service engineers, provides employee performance feedback, with manager, provides opportunities for employee development and enhance employee career growth.

Ensures that policies and procedures are followed, appropriate productivity and efficiency is achieved, and that employee questions are answered.

Resolves complex service problems for the team.

Participates proactively during reviews to ensure the serviceability of new components and products including the monitoring of new product performance.

Ensures that new information regarding technical fixes and service procedures is communicated to the service organization.

Works with manager to consider improvements and organizational development.

Coaches and mentors service engineers.



Coach & Develop - Some knowledge and awareness about coach and develop as a skill. Recognizes how coach and develop behaviors impact business results and the Cummins environment.

Analyze Issues - Understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Applies accurate logic in solving problems.

Cross-Functional Knowledge - Understands the basic high-level tasks for functional areas including Marketing, Technical, Supply, Logistics, Manufacturing, Service and Finance. Has experience in at least one functional area.

Distribution/Service Network Knowledge - Demonstrated results in communicating and working with Distributor personnel to complete performance plan objectives which require integration with the global distribution network. Can serve as a trainer/mentor for this skill.

Focus On Customer Needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation.

Issue Management - Experience in issue management including maintenance of a cross-functional project issues list, with appropriate prioritization based on the issue's level of importance, and full resolution and approval of a change to the project plan.

Performance Management - Has a good understanding of organizational values and goals, translates them into performance standards and applies and leads others through this process.

Stakeholder Management And Communication - Demonstrates knowledge of stakeholders and steps needed to identify and engage the appropriate stakeholders to ensure common understanding and agreement to support the project. Has created and used a stakeholder management and communication plan: identifying stakeholders, analyzing and prioritizing them, and planning and executing the communications regularly through the life of the project.

Education, Licenses, Certifications

College, university or equivalent degree in Engineering or related technical field required.


Intermediate level of relevant work experience required


Primary Location China-Beijing-Beijing-China, Beijing, CES

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting May 22, 2018, 3:27:44 AM

Unposting Date Ongoing

Req ID: 180002Y8